Articles tagged “gpt-5”
3 articles
Industry & Strategy·16 min read read
Your CX Agent Doesn't Care Who Won SWE-Bench. Here's Who Actually Wins.
SWE-bench crowns a coding king. Customer experience agents answer to a different benchmark, tau-bench, and the rankings flip. The head-to-head that actually predicts production reliability.
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Agent Architecture·13 min read read
Your Agent Should Use Three Models, Not One
Production CX agents route tasks by difficulty, not brand loyalty. The planner/router/summarizer pattern, a concrete rubric, support-deflection cost math, and the failure modes nobody warns you about.
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Operations·14 min read read
Reasoning Tokens Are Showing Up on the Bill
GPT-5 and Claude thinking tokens bill as output and stay invisible. A 200-token reply can hide 8,000 billable ones. How to measure, cap, and budget.
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The Signal Briefing
Un email por semana. Cómo los equipos líderes de CS, ingresos e IA están convirtiendo conversaciones en decisiones. Benchmarks, playbooks y lo que funciona en producción.
