Articles tagged “operations”
8 articles
Your Agent Re-reads Its Own Manual on Every Call
Datadog's 2026 State of AI Engineering report found that 69% of input tokens go to system prompts, yet only 28% of LLM calls use prompt caching. Here's how to diagnose the problem and fix it without rewriting your agent.
How to Build a Real Estate Showing Voice Agent (MLS, Lockboxes, TCPA)
Build a real estate voice agent that pulls live MLS data, parses showing instructions, books tours, and sends lockbox codes at the right time.
Everyone Benchmarks Opus. Your Chatbot Runs on Haiku.
Haiku 4.5, GPT-5 Mini, Gemini Flash at the $1/MTok tier that powers CX. Tool-call accuracy, first-token latency, structured-output reliability, blended cost math.
Reasoning Tokens Are Showing Up on the Bill
GPT-5 and Claude thinking tokens bill as output and stay invisible. A 200-token reply can hide 8,000 billable ones. How to measure, cap, and budget.
74% of Production Agents Still Rely on Human Evaluation
A survey of 306 practitioners reveals most production agents are far simpler than expected. The eval gap isn't a tooling problem. It's a trust problem.
Every Contact Center Job Is Changing. Here's What That Actually Looks Like
AI isn't eliminating contact center roles. It's hollowing out the repetitive parts and elevating the rest. Here's what human-AI collaboration actually looks like on the floor, and what it means for how you build and manage your team.
Stop Reacting to Bad Calls. Catch Problems Before Customers Do
By the time a customer complains, you've already lost. Real-time analytics lets AI agent teams catch failing conversations mid-flight, not in the post-mortem. Here's how to build a proactive monitoring stack that prevents pain instead of documenting it.
Your AI Agent Costs $13K/Month. Here's the Fix.
A production customer-service agent burned $13,247 in one month. Prompt caching, model routing, batch processing, and plan-and-execute architecture cut it to $1,100. Real pricing math for every technique.
The Signal Briefing
Un email por semana. Cómo los equipos líderes de CS, ingresos e IA están convirtiendo conversaciones en decisiones. Benchmarks, playbooks y lo que funciona en producción.
