Articles tagged “personas”
9 articles
Your LLM-as-judge may be highly biased
LLM-as-Judge has 12 documented biases. Here are 6 evaluation methods production teams actually use instead, with code examples and patterns.
We open-sourced our AI agent testing engine
chanl-eval is an open-source engine for stress-testing AI agents with simulated conversations, adaptive personas, and per-criteria scorecards. MIT licensed.
Your AI Assistant Works in Demo. Then What?
Test your AI shopping assistant with AI personas that simulate real customer segments, score conversations with objective scorecards, and monitor production metrics that matter for ecommerce.
How AI Agent Interactions Create Better Human Agents: The Feedback Loop Nobody Talks About
Every AI agent interaction generates training data that can improve human agent performance. Here's how the feedback loop between AI and human learning actually works in production contact centers.
Voice AI Testing Strategies That Actually Work: A Complete Framework for Production Success
Discover the comprehensive testing framework used by top voice AI teams to achieve 95%+ accuracy rates and prevent costly production failures. Includes real case studies and actionable implementation guides.
Digital Twins for AI Agents: Simulate Before You Ship
Build digital twins that test your AI agent against thousands of synthetic customers. Architecture, TypeScript code, and the patterns that catch failures.
The Rise of Hyper-Personalization: Custom-Tuning Agents on the Fly for Every Caller
Industry research shows that 65-70% of enterprises are implementing hyper-personalization strategies for Voice AI. Discover how real-time agent customization transforms customer experience.
What Voice AI Can (and Can't) Learn from Your Best Human Agents
Top human agents do specific things that make them exceptional. Some of those things can be taught to AI. Others can't, at least not yet. Here's an honest breakdown of what transfers and what doesn't.
The 12 Critical Edge Cases That Break Voice AI Agents
Uncover the most common edge cases that cause voice AI failures and learn how to test for them systematically to prevent customer frustration.
Aprende IA Agéntica
Una lección por semana: técnicas prácticas para construir, probar y lanzar agentes IA. Desde ingeniería de prompts hasta monitoreo en producción. Aprende haciendo.
